Frequently Asked Questions
Why choose Skylink Shuttle?
Skylink Shuttle has strong relationships with Raleigh-Durham International Airport and with hotels and businesses throughout the Triangle. Our well-maintained fleet ranges from midsize to large vehicles, with plenty of space for customers and for storage. Our safe and knowledgeable drivers are drug tested, maintain clean driving records, and have passed thorough vigorous background checks, and our polite, efficient office staff is ready to help no matter how small or large your request.
What are your hours of operation?
Skylink Shuttle is open 24 / 7, 365 days a year.
What is your type of services?
Skylink Shuttle is providing an airport individual rides, airport group rides, point to point (minimum 5 passengers) and airlines crew transfers.
What will the Airport Shuttle vehicle look like?
Skylink Shuttle owns a range of vehicles from sedans to luxury SUVs to minivans to full size vans in addition to buses offered by our local affiliate. All vehicles clearly display our name (Skylink Shuttle).
How do I make a reservation?
When you are ready to book your shuttle and have your flight information in hand, just call us toll-free at 855-SKY-VANS (759-8267), or visit our website at www.skylinkshuttle.com
When do I make a reservation?
You should make your reservation as soon as you have your flight information, otherwise, we required 24 hours in advance to book your trip with us.
Can you help me reserve transportation at other airports around the world?
Skylink Shuttle is an independent airport shuttle company operating solely out of the Raleigh-Durham International Airport.
How is the fare calculated?
The fare will be calculated based on distance and passenger count includes children.
Can you offer even lower fares to large groups?
Yes; we offer a discount code to be used for an airport large group. please email us at firstname.lastname@example.org for more information on reserving large groups.
What is Skylink Shuttle’s payment policy?
The payment method selected requires a credit card to secure the reservation and will be charged 24 hours prior of the booking. We accept all the major credit cards and we also provide a direct bill to corporate accounts.
What is the refund policy?
No cancelation fees apply, however, if the customer fails to call customer service to cancel with a minimum of 24 hours prior to scheduled pick up or NO SHOW when the flight has arrived, they will be charged the full amount due. All deposits are non-refundable.
Are gratuities accepted?
Tipping is allowed and is much appreciated by our drivers. An 18% gratuity is charged to all parties of 10 and over automatically as well as an executive service charge.
How many pieces of luggage per person can the Skylink Shuttle accommodate?
Skylink Shuttle’s luggage policy is two (2) average-sized pieces per person plus carry-on items per fare-paying passenger. Additional pieces, bulky, or extra heavy items are subjects to a $5 per item excess baggage charge.
Does the Skylink Shuttle provide car seats for children?
Skylink Shuttle DOES provide child safety seats for young children and infants for a charge of $5.00 per seat with a maximum of two seats per reservation. Otherwise, customers are responsible for their own car or booster seats as required by law. Car seats can be requested at the time of the booking.
What should I do when I arrived at the airport?
All customers should call dispatcher upon claiming their luggage (no matter how long it will take) to send the assigned driver for pickup within 10-15 minutes; the dispatcher will not send the drivers unless receiving the call. Due to the RDU regulations, drivers cannot wait at the pick-up area if the customers are not there.
International travelers should use the kiosk phone located at the RDU Customer Service counter to contact us.
What happens if my arrival flight is delayed or canceled?
Please contact us immediately at 855-SKY-VANS (759-8267) if your flight is delayed or canceled to avoid NO SHOW charge.
What is the Airport Pick-up Zones?
ZONE # 1, Terminal One Serves SOUTHWEST AIRLINES only
ZONE # 8, Terminal Two Serves ALL OTHER AIRLINES
What is the departure procedure?
We recommended to schedule your pickup in 2 hours prior the departure time. Please allow for a 15-minute window before or after your scheduled pick-up time; there is no need to contact Skylink Shuttle unless the shuttle’s arrival is likely to be outside of that window.
What if I lose an item?
Passengers are responsible for their personal possessions. At Skylink Shuttle, we try our best to return items left in the vehicles to their owners but assume no liability for lost, stolen, damaged, or misplaced items. The owner must pay any charges incurred in returning a left-behind object.
In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, intoxicated, or disruptive.
Our vans are equipped with seat belts for each passenger. Please use them. Front seat passengers and children MUST be buckled.
Limitations of Liability
Skylink Shuttle will not be responsible for delays caused by weather, road, traffic conditions, or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.