Terms and Conditions
Fare Calculation: The fare will be calculated based on distance and passenger count included children.
Payment: The payment method selected requires a credit card to secure the reservation and will be charged at the time of the booking.
Refund Policy: No cancellation fees apply, however, if the customer fails to call customer service to cancel with a minimum of 24 hours prior to scheduled pick up or NO SHOW when the flight arrived, they will be charged the full amount due. Otherwise, all deposits are non-refundable.
Children: Skylink Shuttle does provide child safety seats for young children and infants for a charge of $5.00 per seat with maximum two seats per reservation, otherwise, customers are responsible for their own car or booster seats as required by law. Car seats can be requested at the time of the booking.
Luggage: Two pieces of luggage, plus carry-on items, are permitted per fare-paying passenger. Additional pieces, bulky, or extra heavy items are subjects to $5 per item excess baggage charge.
Gratuities: Tipping is allowed and is much appreciated by our drivers. An 18% gratuity is charged to all reservations automatically.
Lost Items: Passengers are responsible for their personal possessions. At Skylink Shuttle, we try our best to return items left in the vehicles to their owners but assume no liability for lost, stolen, damaged, or misplaced items. The owner must pay any charges incurred in returning a left-behind object.
Unruly Passengers: In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, intoxicated, or disruptive.
Safety: Our vans are equipped with seat belts for each passenger. Please use them. Front seat passengers and children MUST be buckled.
Limitations of Liability: Skylink Shuttle will not be responsible for delays caused by weather, road, traffic conditions, or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
Airport Departure: We have a 15-minute pickup window and suggest you plan your trip with plenty of time to get to your destination. Please allow for a 15-minute window before or after your scheduled pick-up time. (ADD NO NEED CALL UNLESS OUTSIDE WINDOW)Airport Arrivals: All customers should call dispatcher upon claiming their luggage to send the assigned driver for pickup within 10-15 minutes, otherwise, the dispatcher will not send the drivers unless receiving the call. Due to the RDU regulations, drivers can’t wait at the pick-up area if the customers are not there.
International travelers: Please use the kiosk phone located at the RDU customer service counter to call us.
Airport Pick-up Zones:
ZONE # 1 AT TERMINAL ONE SERVING SOUTHWEST AIRLINES ONLY.
ZONE # 8 AT TERMINAL TWO SERVING ALL OTHER AIRLINES.